[rt-users] Out of office loops

[Aaron Turner]

I use procmail myself.  That way I can filter out dupes, spam (via
SpamAssassin), and other emails that I don't want showing up in RT.
Added advantage is that you don't need to worry about merging your
rt-mailgate changes when you upgrade.

-- 
Aaron Turner  <aturner at netscreen.com>    work: 408-543-4025
Sr. Security Engineer                    fax:  408-543-4078
NetScreen Technologies, Inc
All emails by me are PGP signed; a bad signature indicates a forgery.

On Tue, Aug 12, 2003 at 08:04:58AM -0700, Sean Perry wrote:
> Brett Dikeman wrote:
> 
> >Folks,
> >
> >I posted a week or two ago about this and got no reply.
> >
> >We're still having problems with RT interacting poorly with 
> >out-of-office/vacation messages- they clobber headers, and RT thinks 
> >each reply is a new ticket, fires off a new email, and so we get loops. 
> >   We cannot disable reply-on-new-ticket, and we have no control over 
> >the parties sending vacation/out of office mesages.
> >
> >Has anyone found a way to prevent the loops?  If not, any suggestions on 
> >where to begin?
> >
> 
> what about hacking rt-mailgate to drop Out of Office messages?

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