[rt-users] Re: Including the the original message text in correspondence

[Andreas Wahlfeldt]

hi nick,

notice: i'm (still) on rt2.15. should also work in the rt3-branch

if you put

1. {$Transaction->Content()}
2. proceeded by at least 2 blank lines
3. in a template text
4. and defined a proper script(action) triggering that template

things should work fine.

the only problem we expierence here is that the transaction-content gets
lost, if the original-mail contained an attachment.

it might be helpfull, if you explained what 'isn't working for me' is in
detail.

no mails sent at all?
what does the mailbody look like?

cu
andreas


> Date: Tue, 12 Aug 2003 14:39:39 -0400
> From: "Nick Kishfy" <nkishfy at strategicpoint.com>
> To: <rt-users at lists.fsck.com>
> Subject: [rt-users] Including the the original message text in
correspondence
>
> This is a multi-part message in MIME format.
>
> ------_=_NextPart_001_01C36101.1625F034
> Content-Type: text/plain;
> charset="US-ASCII"
> Content-Transfer-Encoding: quoted-printable
>
> Hi all. I have been poking around with the templates for a while and I
> can't seem to get the original message from the ticket request to be
> included when someone resolves a ticket and sends a comment to the
> requester. Has anyone else got this working? Adding a header (which I
> guess means just put it in the top of the email and leave two lines)
> "RT-Attach-Message: yes" isn't working for me. Neither is adding
> {$Transaction->Content()}. What am I doing wrong?
>
> Thanks,
> Nick Kishfy
>