[rt-users] rt3; rt-mailgate and qmail problem

Sat Aug 16 00:43:13 EDT 2003

Hi folks,

I just installed RT3 this morning and I still have hardly any idea
what I am doing yet.  Unfortunately I seem to be unable to get
rt-mailgate to work.

I'm using qmail and fastforward, so in my alias file I've got:

rt at blitzed.org:                 "| preline /data/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.blitzed.org/"

Now when I mail that address I get this in my qmail logs:

@400000003f3db3243820474c delivery 205765: deferral:
RT_server_error.//The_RT_server_which_handled_your_email_did_not_behave_as_expected._It/said://///<html><body>//<p_align="center"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"><b>System_error</b></font></p>/<table_border="0"_cellspacing="0"_cellpadding="1">/_<tr>/__<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>error:</b> </font></td>/__<td_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">Can't_locate_object_method_"output_prefix"_via_package_"MIME::Parser"_at_/data/rt3/lib/RT/EmailParser.pm_line_770.<br></font></td>/_</tr>/_<tr>/__<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>context:</b> </font></td>/__<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">/___<table_border="0"_cellpadding="0"_cellspacing="0">//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>...</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"></font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>766:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">____#If_someone_includes_a_message,_don't_extract_it</font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>767:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">____$parser->extract_nested_messages(1);</font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>768:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"></font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>769:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2">____#_Set_up_the_prefix_for_files_with_auto-generated_names:</font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="left"_valign="top"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><b>770:</b> </font></td>/_____<td_align="left"_valign="top"_nowrap="nowrap"><font_face="Verdana,_Arial,_Helvetica,_sans-serif"_size="-2"><font_color=red>____$parser->output_prefix("part");</font></font></td>/____</tr>//____<tr>/_____<td_nowrap="nowrap"_align="lef/Error_report_too_long,_sorry./

I have tried searching the archives of this list and all I found was
one similar query to which the answer was "set up your web
interface".  Well, I thought I had done that so I am not sure what
that would mean.  Certainly, my RT has a root user and another user
for me, both of which I can log in as.  The rt-mailgate POD confuses
me by saying that it too needs an RT user.

I followed the install instructions in the PDF and the only things I
have done so far is log in as root, change the password and then
create a user for myself.

I would be really grateful if someone could tell me what I have
missed, and show me where to read up on it.

Thanks,
-- 
Andy Smith

"SCSI is usually fixed by remembering that it needs three terminations: One at
 each end of the chain. And the goat."
 -- Andrew McDonald, HantsLUG