[rt-users] RE: RT-Mailgate not in service?

[G. Richard Bellamy]

> -----Original Message-----
> From: JChen at paymentone.com [mailto:JChen at paymentone.com] 
>
> For emails sent to a queue called "helpdesk"  I would need to 
> create an helpdesk account and leave rt3 account for queue 
> "general" right?

Your fix, creating a symlink to rt-mailgate in the smrsh directory, and
having the "Everyone" permissions correct, should work for any alias.
So, for the helpdesk at chaching.org and helpdesk-comment at chaching.org
addys you would add the following to /etc/aliases (watch the wrap):

helpdesk: "|/opt/rt3/bin/rt-mailgate --queue helpdesk --action
correspond --url http://chaching.org/"
helpdesk-comment: "|/opt/rt3/bin/rt-mailgate --queue helpdesk --action
comment --url http://chaching.org/"