[rt-users] rtfm & stockanswers - the same?

[Marcus Ramberg]

matthew zeier wrote:

>Perhaps I'm not doing it correctly.
>
>On Update.html I see:
>
>Search for RTFM articles matching:
>Include RTFM article:  <go>
>
>When I type in "maintenance-template" and click "go", the screen refreshes
>with an additional copy of my signature in the message body.
>  
>
I see the same behaviour. Also, RT bombs out on me when I try to click 
'links' on the ticket after doing this. Jesse, I have a SingleText 
custom field where my content go.  FreeFormSingle doesn't seem 
apropriate for this? Is that what I should have used?

Marcus