[rt-users] Comments duplicated as attachments

[Michael van Elst]

On Tue, Aug 19, 2003, Emile Coetzee wrote:

> So is this a duplicate of just another way of looking at the data?

It is just another way of looking at the data. In fact, it is the
way to look at the _original_ data instead of the reformatted version
that you see in the user interface.

> In other words does this take up additional space in my DB?

It does not take up any space in your DB. The reformatting is done
on the fly. The result is only displayed but not stored.

> And I'd still like to turn this off?

You would have to modify html/Ticket/Elements/ShowTransaction (you
can override this file without modifying it, see HTML::Mason documentation
for details).

You probably want to add some smartness. Most regular attachments are
non-text and cannot be displayed in the user interface. A Download link
there is absolutely necessary.

Since even the main body of a mail could be non-text you cannot simply
remove the link for it but need to distinguish between content that is
displayed and content that is not. But then, there might be content that
is displayed but not correctly and where you want the Download link to
get to the original data.

My advise is to keep the download link.

Greetings,
-- 
    ,eM""=.            a"-.                         Michael van Elst
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