[rt-users] not notifying cc's
Sean Perry
sean.perry at intransa.com
Thu Aug 28 12:54:54 EDT 2003
I am running rt 3.0.4 and watchers listed as cc's are not getting cc'ed
on replys or resolves. If I look in the rt.log I see it running the "On
Correspond" Scrip with the "Notify Requestors" action (after doing some
SQL digging) but the cc and bcc entries are blank.
Mail is functioning otherwise. I am at a loss for where to start debugging.
It would be nice if the log said something like '"On Correspond"
condition running "Notify Requestors"' rather than having to run a few
select statements to find out what happened. There was an ominous "no
recipients" message but that turned out to be a red herring.
More information about the rt-users
mailing list