[rt-users] Re: Poor performance in upgrade from RT2 to RT3

[Andrew J. Korty]

I just discovered this query is used by the Mason components that list
the highest priority tickets requested by you (on the Home page) or
by the requestor (on a Ticket page).  We don't really need these, so I
just commented them out.

Unfortunately, loading a ticket still takes 5 seconds or so.

-- 
Andrew J. Korty, Principal Security Engineer, GCIA, GCFA
Office of the Vice President for Information Technology
Indiana University