[rt-users] template - "couldn't parse head" error - rt3

[Kevin Murphy]

That happened to me when I created a template that did not have a 
"Subject:" line as the first line of the template.  There should be a 
blank line after the "Subject:" or other header lines.

-Kevin Murphy

>  (/opt/rt3/lib/RT/Template_Overlay.pm:346)
> [Fri Aug 29 22:04:03 2003] [error]: error:    couldn't parse head; 
> error
> near: