[rt-users] Returned mail: see transcript for details

[Vassilios Ioannidis]

Hi,

RT rejects occasionally some emails and sends this ugly report to the 
requestors:

> The original message was received at Mon, 1 Dec 2003 09:46:59 +0100
> from myhostserver.xy [19x.xx.xxx.xxx]
>
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt_server/rt3/bin/rt-mailgate --queue myqueue --action 
> correspond --url http://myrturl/"
>     (reason: 255)
>     (expanded from: <myqueue at myhostserver.xy>)
>
>    ----- Transcript of session follows -----
> RT server error.
>
> The RT server which handled your email did not behave as expected. It
> said:
>
> System error
>
> error:  Unrecognised line: Name Firstname 
> <Name.Firstname at somewhere.xy> at 
> /usr/local/rt_server/rt3/lib/RT/Interface/Email.pm line 345
> context: ... 187:  # whether they should generate a full stack trace 
> (confess() and cluck()) 188:  # or simply report the caller's package 
> (croak() and carp()), respectively. 189:  # confess() and croak() die, 
> carp() and cluck() warn. 190:  191:  sub croak { die shortmess @_ } 
> 192:  sub confess { die longmess @_ } 193:  sub carp { warn shortmess 
> @_ } 194:  sub cluck { warn longmess @_ } 195:  ... code stack: 
> 	/usr/lib/perl5/5.8.0/Carp.pm:191
> g	/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:115
> g	/usr/lib/perl5/site_perl/5.8.0/Mail/Address.pm:175
> g	/usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:345
> g	/usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:325
> g	/usr/local/rt_server/rt3/lib/RT/Interface/Email.pm:394
> g	/usr/local/rt_server/rt3/share/html/REST/1.0/NoAuth/mail-gateway:31
> g
> <>raw error

I looked at the Address.pm file, but the problem is that the same email 
sent with the same mailer can be rejected or accepted, so I am not sure 
where to investigate,

Any help would be appreciated,

(At least, how can I send the Returned Email to an administrator and 
change the default Returned Email to the Requestor ?)


Vassilios

I am using RT 3.0.4 and perl 5.8.0