[rt-users] Setting closed date

[Drew Taylor]

Hi,
Newbie here. I've just installed RT 3.0.7 here at work, without much 
trouble. I'm now putting some old, resolved tickets in the system. Is 
there a way to have the closed date be set to the actual date (in the 
past) when it was resolved? It's not essential, but it would be a nice 
touch.

And also, is there an interface where I can let the company easily see 
the contents of a queue? What we had started doing is creating static 
pages w/ each issue on a separate page, and linking to the index from 
out intranet. So I'm trying to provide the same sort of interface within 
RT. Is this what the bookmarkable link is for?

Thanks,
Drew