[rt-users] Problems with upgrade to rt-3.0.7_01

[Tom Holub]

I'm running Apache 2 on RedHat Linux 9.  I did a number of changes at the
same time, and now RT is severely broken.  Here's what I changed:

I was running:
Apache 2.0.47
mod_perl 1.99_09
rt 3.0.5
RedHat default perl (5.8.0 from rpm)

I went to upgrade RT to 3.0.7_01, and at the same time decided to switch from
the rpm-installed perl to a compiled-from-source version 5.8.2.  (I'd had
a number of issues with RedHat's version).

Everything worked fine at first.  But after the machine rebooted,
Apache wouldn't start, looking for Apache/Counter.pm to load mod_perl.
I saw some indications that this might be a mod_perl problem, so I
upgraded mod_perl to 1.99_11, which required upgrading Apache to
2.0.48.  But that didn't fix the problem.

It turned out the problem with loading mod_perl was that webmux.pl from
RT wanted Apache::compat loaded, so I added that to Apache's mod_perl
startup script.  So, Apache is now running; server-info says:

Server Version: Apache/2.0.48 (Unix) mod_perl/1.99_11 Perl/v5.8.2 mod_ssl/2.0.48 OpenSSL/0.9.7a DAV/2 PHP/4.3.2

However, RT is still hosed.  I can log in to the web interface, but
I don't see any queues or tickets.  I'm also unable to create tickets
through the email interface; from this line in my aliases file:

ohlone: "|/opt/local/bin/rt-mailgate --queue ohlone --action correspond --url http://request.ls.berkeley.edu/"

I get the following email error:

From: request at LS.Berkeley.EDU
To: tom at LS.Berkeley.EDU
Subject: Ticket creation failed

No permission to create tickets in the queue ''


It doesn't seem like a permissions problem, because I'm able to access
the database via mysqladmin or phpmyadmin, using the rt username and
password.  Somehow the --queue argument to rt-mailgate is being dropped.

There are no errors generated in the web server log, the log file
defined in the httpd.conf, or the log directory defined in RT_Config.

I've reinstalled rt-3.0.7_01, with no better results.

Any ideas what might be going wrong here?

-- 
Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall