[rt-users] configuration questions (WebimagesURL, field placement)

[Jesse Vincent]

> A great deal of the fields are unused or in an awkward order for our
> use.  Again, I've looked through the docs and archive but haven't seen
> anything that would indicate you can customize the viewing of tickets. 
> Simply put, we only want maybe 7 or 8 of the fields (name, date, time
> open, comments and one or two more).  I have worked with Remedy and
> Clarify, so it would be cool if future RT versions allowed a more
> customizable GUI (assuming it doesn't already).

Well, it's fairly easy for local programmers to customize RT's user
interface, but end-user customizable UI is something that we're 
interested in doing, though our priorities definitely lean toward "what
customers are interested in funding."   

A couple of questions:

How important is browser-based UI development to you? How important is
s _graphical_ browser-based UI development to you?

	Best,
	Jesse

> John
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.