[rt-users] Mailgate Problem RT-3.0.7

[Vincent J. Bono]

Hello,

After setting up a mailgate for the first time as:

test:            "|/etc/smrsh/rt-mailgate --queue test --action
comment --url http://tickets.gnaps.com/

the queue itself works just fine from the web interface.  Anyway,  when
mailing to that address at the machine I get the reply back:

Ticket could not be created due to an internal error

and in the log:

Dec  3 16:53:48 tickets RT: DBD::mysql::st execute failed: Column 'Owner'
cannot be null at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 410.
(/opt/rt3/lib/RT.pm:247)
Dec  3 16:53:48 tickets RT: RT::Handle=HASH(0x88698c0) couldn't execute the
query 'INSERT INTO Tickets (Subject, Status, Queue, Creator, Owner, Started,
Type, LastUpdatedBy, Resolved, Starts, Created, Priority, Due, LastUpdated)
VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at
/usr/lib/perl5/site_perl/5.8.0/DBIx/SearchBuilder/Handle.pm line 417.
(/opt/rt3/lib/RT.pm:247)
Dec  3 16:53:48 tickets RT: Couldn't create a ticket
(/opt/rt3/lib/RT/Ticket_Overlay.pm:518)
Dec  3 16:53:48 tickets RT: Ticket could not be created due to an internal
error (/opt/rt3/lib/RT/Interface/Email.pm:684)
Dec  3 16:53:49 tickets RT: Create failed: 0 / 0 / Ticket could not be
created due to an internal error  (/opt/rt3/lib/RT/Interface/Email.pm:690)

Anyone have any clues?

-vb