Hi All User A is a member of Queue A. What would be the minimum rights User A needs to drop a ticket to Queue B using pull down menu. I am using RT 3.0.5 with mysql 4.0.13 All suggestions/directions are greatly appreciated Thanks -- Asif Iqbal http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08 There's no place like 127.0.0.1