[rt-users] Re: Auto-opening and notifying tickets.

[Phil Homewood]

Chris Murton wrote:
> A random customer sends an email in to RT, and it's for a "Support Queue". The
> ticket automatically sends a reply to the sender, and sends a transcript of the message
> to all the Support staff. The Support staff can then reply to the message from the browser
> and it sends correspondence to the customer and all other support staff.

Um. That's what RT *does*.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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