[rt-users] CC issue with rt2

[Phil Homewood]

Kaan Saldiraner wrote:
> I know that when an email is sent to rt with CC on it, it doesn't copy them 
> for future updates for the ticket. How can i enable this feature? I basically 
> want rt to keep the CC email list.

Look at $ParseNewMessageForTicketCcs in the config.
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Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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