[rt-users] Re: Auto-opening and notifying tickets.

[Harald Wagener]

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Am 11.12.2003 um 04:22 schrieb Jim Rowan:

>
> The transition to open will happen automatically when one of your
> support staff adds comments or correspondence (i.e., when they reply to
> the mail that they get from RT when the ticket was created).
>

That's what happens here (RT 3.0.7_01).

Following Global Scrips are set:

Ticket Creation Autoreply
On Create Autoreply To Requestors with template Autoreply-einfach
	Ticket Creation Notification
On Create Notify AdminCcs with template Transaction
	Comment Notification
On Comment Notify AdminCcs as Comment with template Admin Comment
	Resolution Notification
On Resolve Notify Requestors, Ccs and AdminCcs with template Resolved 
German
	Unowned Correspondence Notification
User Defined Notify AdminCcs with template Admin Correspondence
	Owner Correspondence Notification
On Correspond Notify Owner with template Correspondence
	Requestor Correspondence Notification
On Correspond Notify Requestors with template Correspondence
	foreign transaction notification
On Transaction Notify Owner with template Transaction
	Reopen on Correspondence
On Correspond Open Tickets with template Blank
	(no value)
On Correspond Open Tickets with template Transaction
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