[rt-users] Creating tickets on behalf of others

[Fran Fabrizio]

Yes, but an email approach would be nice - much quicker to send an email
than logging into the web and submitting a form, and important for me is
the ability to send that email from anywhere in the world, whereas the
web interface may not be accessible outside the LAN (ours isn't).

-Fran

On Fri, 2003-12-12 at 13:56, Vivek Khera wrote:
> >>>>> "FF" == Fran Fabrizio <fran at cis.uab.edu> writes:
> 
> FF> What would be really nice is that when a user calls or stops by with a
> FF> problem, and I then email helpdesk to create a ticket, I could put them
> 
> use the web form instead of email to create the ticket, and enter
> their email address as the requestor.
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-- 

Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama - Birmingham
fran at cis.uab.edu
(205) 934-0653