[rt-users] Cc broken in 3.0.6?

[Bob Goldstein]

>I'm running RT 3.0.6 and have found what is either a bug or a feature that
>doesnt work how I'd expect.
>
>If someone sends a ticket to RT by email, say to rt-foo at rt.server.com, and
>they add a Cc: randomuser at mail.server.com, then RT will properly grab the
>address from the email and stick the Cc: field into RT's Cc: field.
>
>However, when someone goes and replies to the ticket, the reply only goes to
>the ticket and to the requestors. The Cc: addresses do not get Cc:'d on any
>replies to the ticket. In fact, it seems RT doesnt do anything at all with the
>ticket but to stick it into a field in the database.
>
>Is this a known bug? Is there a known fix? Or am I doing something wrong?


Known configuration, I believe.  Check out RT_SiteConfig.pm for this:

# If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
# Ticket 'Cc' watchers from the To and Cc lines of incoming messages
# Be forewarned that if you have _any_ addresses which forward mail to
# RT automatically and you enable this option without modifying
# "RTAddressRegexp" below, you will get yourself into a heap of trouble.

Set($ParseNewMessageForTicketCcs , 1);


   bobg