[rt-users] Ticket Body in Email

[Stefan Seiz]

On 15.12.2003 3:59 Uhr, Bill Shinn <packet791 at yahoo.com> wrote:

> BTW, How do you reverse sort them permanently? Is
> there a way to do this globally?

Yes, and I hope what I did is the recommend way to do it.

in /opr/rt3/lib/RT

I created an a file called "Transactions_Local.pm" which should override
"Transactions.pm".
The files purpose is to list all ticket transactions DESCENDING which means
latest (youngest) transaction on top.

The files contents are:

use strict;
no warnings qw(redefine);

# {{{ sub _Init  
sub _Init   {
  my $self = shift;
  
  $self->{'table'} = "Transactions";
  $self->{'primary_key'} = "id";
  
  # By default, order by the date of the transaction, rather than ID.
  $self->OrderBy( ALIAS => 'main',
                  FIELD => 'Created',
                  ORDER => 'DESC');

  return ( $self->SUPER::_Init(@_));
}
# }}}

1;


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