[rt-users] RE: Cc broken in 3.0.6

[Ruslan U. Zakirov]

Craig Schenk wrote:
>>>   $MemberOf => undef
>>>   $QuoteTransaction => undef
>>>   $Queue => 35
>>>   </%ARGS>
>>
>>Known configuration, I believe.  Check out RT_SiteConfig.pm for this:
>>
>>Set($ParseNewMessageForTicketCcs , 1);
> 
> 
> I have that enabled. It properly parses Cc lines out of incoming emails, it
> just doesnt send to Cc addresses when someone replies to the ticket - only the
> requestors get subsequent replies.
I have to repeat that all notifications in RT are managable via 
_Scrips_. I don't remember default scripset, but most likely that there 
is no scrips for sending replies to Cc'ers. You should create them.
*IF* you look in Configuration->Global->Scrips or in 
Configuration->Queues->Your Queue->Scrips then you'll find there default 
set of scrips with nice descriptions.

May be I've missed something do you have Cc'ers for those Tickets in 
WebUI on Ticket's people page?

		Good luck. Ruslan.