[rt-users] canned responses

[Sean Perry]

> 
> Not really what I'm looking for though - our customers dont have access 
> to the RT interface - it's internal only.
> 
> I'm looking for something more like a dropdown with a list of responses 
> so if a support agent adds say MX records to a domain they can have a 
> pre-formatted and ready to go "thanks for mailing us, we've added your 
> domain records, regards, support".
> 
> Cheers,
> 
> 

eh?  The person responding to the ticket can include the RTFM 
information in the ticket, no access to RT is needed.  RTFM justs gives 
you a way to organize it.