[rt-users] How does rt-mailgate work?

[Ruslan U. Zakirov]

Support wrote:
> Hi all,
> 
> On debian woody we have managed to get fetchmail to pop our support
> account and believe it is passing e-mails to the rt-mailgate script.
> But alas the tickets are not being created in RT.
> 
> 
> Our .fetchmailrc config file in /root looks like this:
> 
> poll pop.clear.net.nz
>         proto pop3
>         user "support"
>         pass "password"
>         keep
>         mda "/usr/bin/rt-mailgate --queue general --action correspond
> --url http://path.to/rt/"
> 
> What does the rt-mailgate script do?  
It reads STDIN for MIME email content.
> How does it get the contents of the email (from, to, subject and body)
> into a ticket in the correct format?
mailgate skip this task, RT do it. mailgate is only _gate_.
> Does the rt-mailgate script connect directly to mysql to add data to the
> ticket table or does it do it via http?
http.
> 
> Best Regards
> Dave
There is several steps(places) for debug.
1) Maillogs.
2) RT by default write log to SysLog, but can write to separate file.
3) pipe email to rt-mailgate with '--debug' option.
4) search for archives