[rt-users] RT3 root account and password

[Mike Frazer]

If I recall properly, RT3 uses a base-64 digest of an MD5 hash.  Simply
doing an MD5 could potentially cause issues with the database -- perhaps
with different character sets, or what-have-you -- because it could possibly
create unstorable characters.

Someone correct me if I'm wrong.  All I know for certain is that I've found
a Javascript that does it properly.

http://pajhome.org.uk/crypt/md5/md5src.html

Using the function b64_md5(input_string) should get you what you're looking
for.  I've tested it and it works.  Just need to whip up a webpage that will
utilize the script and print out the new password, then you can insert that
value directly into the table instead of using an internal MySQL function to
do it.  At least that's the only way I know of to do it without jumping
through hoops and over open flames.



-----Original Message-----
From: Aarlin Help [mailto:Aarlin.Help at latrobe.edu.au]
Sent: Wednesday, December 17, 2003 9:15 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT3 root account and password


Greeting, list.

I'm having trouble with the RT root account.
Just installed it, changed password, and now the root password I thought
I changed the default 'password' to doesn't work - I've probably
forgotten the spelling/caps I used.

Looking through the list archives, I found advice to do the following
  mysql> update rt3.Users set password = MD5('password') where
name='root';
(to reset back to the default 'password')

I have done this, and the mysql response is:
  Query OK, 1 row affected (0.00 sec)
  Rows matched: 1  Changed: 1  Warnings: 0

However, it still doesn't work.
I'm now at the 'poke it with a stick' stage, and would appreciate any
light thrown on my problem.

I have Request Tracker 3.0.7_01 installed, and 
  mysql> status
reports:
  mysql  Ver 11.18 Distrib 3.23.58, for pc-linux (i686)

--Benji


Benji Wakely <b.wakely at latrobe.edu.au>
or
aarlin.help at latrobe.edu.au
AARLIN Project
+61 3 9479 2142
http://www.aarlin.edu.au 

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