[rt-users] How to create approvals directly?

[Todd Chapman]

Answering my own question:

I am still learning the RT architecture. Here is what I
did to make this work. It's not necessarily the best way
but it works and I can refine it later.

1. Change ShowLink so that Children is a link:
<a href="Create.html?new-MemberOf=<%$Ticket->Id%>&Queue=<%$Ticket->Queue%>&Type=Approval"><&|/l&>Children</&>:</a>

2. In Ticket/Create.html add an ARG and and a new
hidden field:
$Type => 'ticket'
</%ARGS>

<INPUT TYPE=HIDDEN Name="Type" VALUE=<% $Type %>>

3. In lib/RT/Interface/Web.pm add Type to the
create_args hash in sub CreateTicket:

    my %create_args = (
        Type           => $ARGS{'Type'} || 'ticket',


Eventually I'll add a drop-down for Type on the
Create.html form, but this works for now.

-Todd

On Thu, Dec 18, 2003 at 02:44:44PM -0500, Todd Chapman wrote:
> We are using RT 3.0.7_01.
> 
> In our environment, a ticket would be submitted that
> asks for a number of resources. Each resource would
> be provided by a different group. I modified the
> Relationships part of Ticket/Display.html (which is
> the Mason component "ShowLinks" so that when the
> heading "Children" is clicked on a new ticket is
> created that has the "Parents" field already set.
> 
> What I would also like to do is have the created
> ticket be an approval. I added Type=Approval to the
> link but that didn't seem to work, as the ticket
> didn't show up in Approvals/ for the ticket owner.
> 
> What am I doing wrong?
> 
> I am trying to stay away from the approvals example
> in the documentation because it seems to require
> creating a ticket in a special queue that would then
> run a scrip that creates the approval ticket? Why
> create two tickets instead of creating one approval
> ticket by directly clicking a link/button?
> 
> All comments appreciated.
> 
> Thanks!
> 
> -Todd
> 
> 
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