[rt-users] RE: Cc broken in 3.0.6

[Ruslan U. Zakirov]

Craig Schenk wrote:
>>But I think you should try LogToFile(in RT config) with 'debug' level.
> 
> 
I think you haven't solve your problem. This is good report. I'll try to 
reproduce it today tonight and may be solve.
I was ill for days so don't have ability to do anything at all.
		Good luck. Ruslan.
> Not as fixed as I thought, it seems!
> 
> If I log into RT's web interface as root and reply to a ticket which has
> addresses in the Cc field, it sends an email to the Cc list as well as
> requestors. If I log into RT as any user and reply though, only the requestors
> get the email.
> 
> I tried sending out email from the shell as user nobody (what the httpd runs
> as) and it can send email out fine to the same addresses, so I dont think this
> is a sendmail problem and probably not an httpd problem.
> 
> I enabled LogToFile with debug to see if it gave information different from
> what goes in syslog.
> 
> This is the output to the RT log that I get if I try replying to a ticket as a
> non-root user in the web interface:
> 
> [Wed Dec 17 20:00:05 2003] [warning]: Cannot Encode::Guess; fallback to
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:370)
> [Wed Dec 17 20:00:05 2003] [debug]: Converting 'iso-8859-1' to 'utf-8' for
> text/plain -  (/opt/rt3/lib/RT/I18N.pm:196)
> [Wed Dec 17 20:00:05 2003] [info]: RT::Scrip=HASH(0x934f968): Couldn't prepare
> Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Wed Dec 17 20:00:06 2003] [info]:
> <rt-3.0.6-6-27.8.93547763149023 at rt.office.com> #6/27 - Scrip 4 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:00:06 2003] [info]:
> <rt-3.0.6-6-27.8.93547763149023 at rt.office.com>
>  No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> [Wed Dec 17 20:00:06 2003] [info]:
> <rt-3.0.6-6-27.12.573333183328 at rt.office.com> #6/27 - Scrip 5 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:00:07 2003] [info]:
> <rt-3.0.6-6-27.12.573333183328 at rt.office.com> sent To:
> root at rt.office.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
> [Wed Dec 17 20:00:07 2003] [info]:
> <rt-3.0.6-6-27.5.0771862315856 at rt.office.com> #6/27 - Scrip 6 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:00:07 2003] [info]:
> <rt-3.0.6-6-27.5.0771862315856 at rt.office.com>
>  No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> 
> 
> The Cc field as you can see is blank there. The requestors, however, do get
> email. Now, when I log in as root and reply to the same ticket, I get:
> 
> [Wed Dec 17 20:07:54 2003] [warning]: Cannot Encode::Guess; fallback to
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:370)
> [Wed Dec 17 20:07:54 2003] [debug]: Converting 'iso-8859-1' to 'utf-8' for
> text/plain -  (/opt/rt3/lib/RT/I18N.pm:196)
> [Wed Dec 17 20:07:54 2003] [info]: RT::Scrip=HASH(0x95edf34): Couldn't prepare
> Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
> [Wed Dec 17 20:07:54 2003] [info]:
> <rt-3.0.6-6-28.13.3347835017317 at rt.office.com> #6/28 - Scrip 4 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:07:55 2003] [info]:
> <rt-3.0.6-6-28.13.3347835017317 at rt.office.com>
>  No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> [Wed Dec 17 20:07:55 2003] [info]:
> <rt-3.0.6-6-28.9.65899319925761 at rt.office.com> #6/28 - Scrip 5 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:07:55 2003] [info]:
> <rt-3.0.6-6-28.9.65899319925761 at rt.office.com> sent To:
> root at rt.office.aol.com Cc: CraigSchenk1 at office.com Bcc: 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
> [Wed Dec 17 20:07:56 2003] [info]:
> <rt-3.0.6-6-28.15.1540439651325 at rt.office.com> #6/28 - Scrip 6 
> (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> [Wed Dec 17 20:07:56 2003] [info]:
> <rt-3.0.6-6-28.15.1540439651325 at rt.office.com>
>  No recipients found. Not sending.
>  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> 
> And the email goes out fine to requestors and Ccs.
> 
> Any ideas why its ignoring the Cc field as non-root? It does show the Cc list
> in the web ticket when not root, but it does not send the email to it, and
> from the logs above, it doesnt seem to even be trying.
>