[rt-users] Stall Until

[Robie Basak]

On Fri, 2003-01-24 at 19:03, Jim Hickstein wrote:
> > "escalator" from http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/
> > is an example of how to get a cron job to fire off a scrip.
> > The EscalatePriority scrip that it uses shows you how to pull
> > the Due Date from the ticket; use either that or the "Starts"
> > field ($ticket->StartsObj) to designate the time to open.
> 
> Oh!  I hadn't thought about "Starts".  That may well do.  Thanks!

I implemented this a while ago; I can't remember if I got round to
posting my solution or not, so it's attached. This is a script that's
cronned every so often.

(feel free to add to contrib section or whatever)

One caveat though; it depends on the Starts field being correct. If you
set it to the past, or do anything else on the ticket, then it may not
work. I recently found one ticket that had the year 2002 by accident,
and it had not unstalled.

Robie.
-- 
Robie Basak <robie at principle.co.uk>
Northern Principle Limited
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