[rt-users] Organisations vs individual requestors

[Andrew Pollock]

On Sat, Feb 01, 2003 at 02:17:44AM -0800, Seth Cohn, EFN General Manager wrote:
> On Sat, 1 Feb 2003, Andrew Pollock wrote:
> 
> > I've added an Organisation column, but I don't know how to display the
> > Organization field of the requestor user. Is there any documentation on
> > the objects and their properties? I tried RequestorObj->Organization as a
> > wild punt, but it didn't work.
> 
> Try Ticket->RequestorObj->Organization
> that's the Org of the Requestor of the Ticket
> 
> For the Email of the Owner of the Ticket, use
> Ticket->OwnerObj->EmailAddress, etc
> 
> Transactions and Tickets tend to be the base part of most queries.
> (All of the -> stuff is DBI:SearchBuilder, doing a query on the DB)

I tried Ticket->RequestorObj->Organization
and
RequestorObj->Organization

without success.
 
> See
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
> The schema describes the objects and properties.

I have read the FAQ. I'll have a reread, but I didn't see anything that 
mapped the database schema to the objects.

Andrew