[rt-users] HTML tickets missing a line

[Nathan Evans]

HTML encoded email is treated the same as an attachment. HTML is
specified in a MIME header just like a data file. RT strips off
attachments prior to sending them out.  There is a Scrip called
something like NotifyAllWithAttachments, that will send all attachments,
however it sends them to everyone.

Nathan Evans


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Steven Coutts
Sent: Monday, February 03, 2003 2:02 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] HTML tickets missing a line

Whenever someone sends in a ticket to RT in HTML format it misses off
the
very top line of the email content and this makes it very hard to
understand
the tickets sometimes.

Has anyone any idea why this is happening?

Regards

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