[rt-users] Users Are Too Polite

[Derek J. Balling]

Here's my usual problem

1.) $USER opens $TICKET
2.) $ADMIN works on $TICKET
3.) $ADMIN resolves $TICKET
4.) rt sends resolution notice, et al, to $USER
5.) $USER replies "Thank you"
6.) rt re-opens ticket.

Is there any way (per-queue preferably, the sysadmin queue is not 
nearly so polite as the helpdesk queue *grin*) to disable "messaging a 
closed ticket reopens it"?

Thanks in advance,
D