[rt-users] Users Are Too Polite

Ray Thompson rthompson at interpublic.com
Tue Feb 11 19:10:51 EST 2003


Is there any way (per-queue preferably, the sysadmin queue is not 
nearly so polite as the helpdesk queue *grin*) to disable "messaging a 
closed ticket reopens it"?

My solution is to wait a day before closing the ticket... :)

--
Ray Thompson




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