[rt-users] Issues with rejected correspondance

[Phil Homewood]

Todd A. Green wrote:
> Sent a new request to RT from 'Bob A. User <bob at userdomain.com>' and it
> accepted the request and set the user's email as bob at userdomain.com.  If
> I create a ticket via the UI with 'Bob A. User <bob at userdomain.com>' it
> doesn't strip the 'Bob A. User <>' piece off and when the client
> attempts to respond he is rejected.
> 
> Anyone else see this.  Easy fix?

"Don't do that, then." :-)

You could always hack the "create" code in Ticket/Display.html
to call Mail::Address->parse (see lib/RT/Interface/Email for how
it's done in the incoming email case) on each of the @Requestors,
@Cc, @AdminCc arrays. But the simplest solution would seem to me
to be to just paste the actual address in in the first place.
-- 
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