[rt-users] rt-2-1-69 - mailgate woes

[Geri F.]

hi,

thanks for the hints !

it's working now, i think it was because the var/mason_data/cache was not 
writeable for the apache-user !
(funny, because via the webfrontend i could update the ticket without any 
issues, i also saw the
history, but if i clicked explicit on the history button, i got the 
permission errors for the mason dir - strange)
after changing the permissions, everything runs well.

thank you,
cheers
geri

>I have a few guesses to make. I have run rt2 and rt3 on FreeBSD. I do use 
>Exim as MTA
>so I amy be wrong about Postfix. BTW, how do run in address test mode for 
>postfix? In
>exim, I can do exim -bt addr at domain and it it will tell me something. When 
>I add debug,
>I get even more info.
>
>1. Did you do newaliases after adding the entries for rt3 in your aliases 
>file?
>
>2. Try this:
>    Create a sample mail file.
>
>
>cat <<EOF
>
>From: "Geri F." <geri at the-men-zone.org>
>To: rt-users at lists.fsck.com
>Date: Mon, 17 Feb 2003 14:42:17 +0100
>Subject: [rt-users] rt-2-1-69 - mailgate woes
>X-Mailer: QUALCOMM Windows Eudora Version 5.2.0.9
>
>hi folks,
>dadadada...blah..blah..blah..yuk..yuk..yuk..do-re-mi-fa-so-la-ti-doh
>
>EOF
>
>    cd /path/to/rt3/bin
>    ./rt-mailgate --queue YOURQUEUENAME --action correspond --url 
> http://YOUR_RT_URL/ < mailfile
>
>
>What message does it give at that point???
>
>
>3. How are you running the two RTs? My understanding is that it's not possible
>    to run the two using modperl from one instance of apache. You have to 
> either
>    run then using fastcgi or using different instanced of apache (say, 
> another
>    apache listening on a port other than your standard port).
>
>I hope that gives you a few clues.
>
>
>
>         cheers
>        - wash
>+----------------------------------+-----------------------------------------+
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>http://ns2.wananchi.com/~wash/          . 1ere Etage, Loita Hse, Loita St.,  |
>GSM: (+254) 722 743 223                 . # 10286, 00100 NAIROBI             |
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>                                                 --from a /. post