[rt-users] Failed sending to multiple CC:s

[Patrick Harlin]

Hi,

One of my colleagues solved a case in our RT system (RT2.0.15 on FreeBSD), and 
added 4 adresses to the CC:field (aaa at km.luth.se,bbb at marakanda.se, 
ccc at dc.luth.se,ddd at frontec.se). But it seems like only 2 of these adresses got 
their email (aaa at km.luth.se,bbb at marakanda.se) ?

One of the CC:ed addresses are the one to the owner of the case, ccc with the 
address ccc at dc.luth.se. Could the reason for this address not getting the mail 
be that it is the owners address. But still there is one address missing:

ddd at frontec.se


Since I was investigating another rt related problem I got my logging in debug 
mode (se. below):

[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking 
co
ndition OnTransaction...

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches 
con
dition OnTransaction...

[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify

[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): To is 
ccc
@dc.luth.se
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): Cc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared 
No
tifyOwner

[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): No 
recip
ients found. Not sending.
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed 
N
otifyOwner

[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking 
co
ndition OnCorrespond...

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches 
con
dition OnCorrespond...

[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Type: text/plain match 
RT-Send-
Cc

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Disposition: inline match 
RT-Se
nd-Cc

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Transfer-Encoding: binary 
match
 RT-Send-Cc

[Mon Feb 17 14:44:41 2003] [debug]: Does MIME-Version: 1.0 match RT-Send-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does X-Mailer: MIME-tools 5.411 (Entity 
5.40
4) match RT-Send-Cc

[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-CC: aaa at km.luth.se,
bbb at marakanda.se, match RT-Send-Cc

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Type: text/plain match 
RT-Send-
Bcc

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Disposition: inline match 
RT-Se
nd-Bcc

[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Transfer-Encoding: binary 
match
 RT-Send-Bcc

[Mon Feb 17 14:44:41 2003] [debug]: Does MIME-Version: 1.0 match RT-Send-Bcc

[Mon Feb 17 14:44:41 2003] [debug]: Does X-Mailer: MIME-tools 5.411 (Entity 
5.40
4) match RT-Send-Bcc

[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-CC: aaa at km.luth.se,
bbb at marakanda.se, match RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does     ddd at frontec.se, ccc at dc.luth.
se match RT-Send-Bcc


What is happening with the adresses above ?


[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-BCC: match RT-Send-Bcc

[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): To is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): Cc is 
aaa at km.luth.se, bbb at marakanda.se,
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared 
No
tifyOtherRecipients

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed 
N
otifyOtherRecipients

[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking 
co
ndition OnCorrespond...

[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches 
con
dition OnCorrespond...
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify

[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): To is 
jo
uris at dc.luth.se

Above is the requestor address !

[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): Cc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared 
No
tifyRequestorsAndCcs

[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed 
N
otifyRequestorsAndCcs

[Mon Feb 17 14:44:42 2003] [debug]: now requiring RT::Condition::AnyTransaction

[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Checking 
co
ndition OnTransaction...

[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Matches 
con
dition OnTransaction...

[Mon Feb 17 14:44:42 2003] [debug]: now requiring RT::Action::Notify

[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): To is 
ccc at dc.luth.se
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): Cc is
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): Bcc is
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Prepared 
No
tifyOwner

[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): No 
recip
ients found. Not sending.

[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Committed 
N
otifyOwner

[Mon Feb 17 14:44:46 2003] [debug]: limiting to 50 rows
[Mon Feb 17 14:45:06 2003] [debug]: limiting to 50 rows
[Mon Feb 17 14:45:09 2003] [debug]: limiting to 50 rows

In the maillog all seems OK to the km.luth.se, marakanda.se address, but I cannot find anything for the frontec.se and dc.luth.se addresses ? Is this a problem for rt2.0.15 or should it be OK on this version ?

/Cheers,

Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden