[rt-users] default scrips on queues: owner change notification

[Forrest Stanley]

At 06:17 PM 2/19/2003 +0100, Alex Fung A Foek wrote:
>Hi,
>
>I'm currently using RT 2-1-75 on a debian box with apache 1.3.26, perl 
>5.6.1, modperl1 and postgresql 7.2.1. When changing the owner or 
>"stealing" the ticket, I don't get an email notification eventhough the 
>global "on owner change" scrips are in place for all queues.
>I know that email notification works, because I do get an email when a new 
>ticket is created in the queue or when the ticket status is changed.
>I've tried changing the user rights and group rights, but had no success 
>in getting the "on owner change" scrips to work. I've also tried adding 
>different users to the CC, AdminCC and Requestor watchers, but none of 
>them get an email notification when the ticket owner is changed.

Try this out and see if it works. It appears to be what you want anyway.
http://www.fsck.com/pub/rt/contrib/2.0/NotifyOldOwner/


-FS