[rt-users] ticket number schemes - alternatives?

[matthew zeier]

I've got over 13k tickets.  Is there any way to change the sequence to be a
combination of alpha and a numeric string?

I noticed that places like WCOM appear to start their ticket numbering at
zero every day but preface the ticket number with a string of alpha
characters.

It's "hard" to rattle off a five or six digit number to someone on the
phone.


--
matthew zeier                        | "Nothing in life is to be feared.
InteleNet Communications, Inc.       |  It is only to be understood."
(949) 784-7904                       |       - Marie Curie