AW: [rt-users] Installation rt-2-0-15 with fastcgi

[John Gedeon]

I'm not using msql any more but if it is hanging or taking too long to 
return data for RT that may cause your errors, What do you other people on 
the list think? Maybe checking into the differences between the mysql 
installations on the two machines or maybe RT and mysql hang when doing acl 
checks?

But thats just an educated guess.
John
At 09:55 AM 2/24/2003, you wrote:

>Thanks John for your answer,
>but I guess, this must have a different cause:
>this happens even on the login-page - and on every other page. And five 
>minutes later everything is fine again - without server-restart or 
>anything else.
>
>And on our testmachine with mod_perl, everything is fine too.
>
>There is an other anomalie: from time to time (every two weeks), the mysql 
>database needs too much processing time: 90% of the 2GHz CPU are gone for 
>the mysql process. A restart of mysql doesn't solve the problem, a RT2 
>restart is necessary. I don't know, if these two problems are linked 
>somehow - but also this problem doens'n occur on our test-machine.
>
>Kind regards
>Andreas
>
>-----Ursprüngliche Nachricht-----
>Von: John Gedeon [mailto:jgedeon at qualcomm.com]
>Gesendet: Montag, 24. Februar 2003 18:29
>An: Warnke, Andreas
>Cc: rt-users at fsck.com
>Betreff: Re: [rt-users] Installation rt-2-0-15 with fastcgi
>
>
>Hi Andreas,
>
>     The time I ran into that error with rt-2-0-15 on Solaris with fastcgi
>is when my scripts were trying to access a file that didn't exist. The
>situation was that we have several Solaris machines and the file systems
>are all shared. One of the computers was down there for when RT tried to go
>to .../computer-name/path/to/file via the web it hung and I started getting
>those time out errors. Maybe you have a file that RT is trying to access
>that it cannot. I can't say exactly though since you are also getting the
>incomplete header errors which I did not get.
>
>      Try and see what those requests have in common, ie if they are trying
>to access the same page? the same ticket? etc. and maybe that will give you
>a lead on the problem.
>
>HTH
>John
>
>At 09:01 AM 2/24/2003, you wrote:
>
>
> >Hello,
> >
> >I have installed rt-2-0-15 with fastcgi.
> >Now - everything works fine since weeks
> >- except for some requests : ist about 1%:
> >
> >It seems there is a communication problem
> >betwenn fastcgi and mason_handler.fcgi.
> >The error log says:
> >
> >[Mon Feb 17 12:57:07 2003] [error] [client 143.164.98.120] FastCGI: comm
> >with server "/usr/local/rt2/bin/mason_handler.fcgi" aborted: idle
> >timeout (300 sec)
> >[Mon Feb 17 12:57:07 2003] [error] [client 143.164.98.120] FastCGI:
> >incomplete headers (0 bytes) received from server
> >"/usr/local/rt2/bin/mason_handler.fcgi"
> >[Mon Feb 17 12:59:00 2003] [error] [client 212.86.197.105] FastCGI: comm
> >with server  /usr/local/rt2/bin/mason_handler.fcgi" aborted: idle
> >timeout (300 sec)
> >[Mon Feb 17 12:59:00 2003] [error] [client 212.86.197.105] FastCGI:
> >incomplete headers (0 bytes) received from server
> >"/usr/local/rt2/bin/mason_handler.fcgi"
> >[Mon Feb 17 12:59:16 2003] [error] [client 143.164.98.120] FastCGI: comm
> >with server "/usr/local/rt2/bin/mason_handler.fcgi" aborted: idle
> >timeout (300 sec)
> >[Mon Feb 17 12:59:16 2003] [error] [client 143.164.98.120] FastCGI:
> >incomplete headers (0 bytes) received from server
> >"/usr/local/rt2/bin/mason_handler.fcgi"
> >[Mon Feb 17 13:00:00 2003] [error] [client 212.114.211.42] FastCGI: comm
> >with server "/usr/local/rt2/bin/mason_handler.fcgi" aborted: idle
> >timeout (300 sec)
> >[Mon Feb 17 13:00:00 2003] [error] [client 212.114.211.42] FastCGI:
> >incomplete headers (0 bytes) received from server
> >"/usr/local/rt2/bin/mason_handler.fcgi"
> >
> >The user gets an 'Internal Server Error' message.
> >This is independently of the requested page.
> >This happens independently of the socket-type:
> >unix-pipes as well as tcp connections
> >between fastcgi and perl don't work.
> >
> >Has anyone a solution? I'd be eager for suggestions.
> >
> >Kind Regards
> >Andreas
> >
> >--
> >Andreas Warnke
> >3SOFT GmbH, Frauenweiherst. 14, 91058 Erlangen
> >Tel.: +49-9131-7701-274 mailto:Andreas.Warnke at 3SOFT.de
> >Fax: +49-9131-7701-333 http://www.3SOFT.de
> >
> >
> >
> >_______________________________________________
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> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
>--
><>< Proverbs 3:5 "Trust in the Lord with all your heart and lean not on
>your own understanding;"
>
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--
<>< Proverbs 3:5 "Trust in the Lord with all your heart and lean not on 
your own understanding;"