[rt-users] Checking for forgotten tickets

[Phil Homewood]

Koji Yanagisawa wrote:
> Has anyone implemented thru RT (like scrips conditions/actions) to check 
> for forgotten tickets (like tickets no one has taken for a day or two, 
> owner still nobody) and email about it?  There're some other ways to do 
> it, but I'd like to know if someone has done it within RT mechanism.

The "nag" script available in the contrib area is trivially modified
to do what you want. It's designed to run from cron.
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