[rt-users] AutoAssign scrip

[Owen B. Mehegan]

I'm still having no luck at all getting the AutoAssign scrip to work in RT 
2.0.15. A fellow RT user has clued me in to a possible cause of this 
problem; when he ran the insertdata script on his system, he ended up with 
two choices of action in the scrip config page, AutoAssignToAnyWatcher and 
AutoAssignToAnyCC. When I run the insertdata script that I got from 
http://www.fsck.com/pub/rt/contrib/2.0/  I only get an AutoAssign action.

Further comparison of our insertdata scripts led to the realization that 
his version is 504 lines. The one referenced above is 75... Our 
AutoAssign.pm files match, however.

So I took the 500 line insertdata script from him, tweaked it to match my 
setup, and ran it. Now at least it fails with some error data:

DBD::mysql::st execute failed: Duplicate entry 'RT_System' for key 2 at 
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 365.
RT::Handle=HASH(0x80fd46c) couldn't execute the query 'INSERT INTO Users 
(LastUpdated, Creator, Comments, Password, Name, RealName, LastUpdatedBy, 
Privileged, Created) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)'Duplicate entry 
'RT_System' for key 2
Creating system user...Could not create user

Does anyone know:
1. How I can resolve these errors
2. If the correct insertdata script was overwritten with an incorrect one 
in the contrib area
3. How I can get rid of the six AutoAssign actions that are now in my 
setup, the result of various attempts to get this to work, which apparently 
don't

All input gratefully appreciated as usual,


Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
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