[rt-users] Changing AutoReply Behaviour

[Koji Yanagisawa]

Hello,

I have a pool of individuals who are our cutomers and they email to a 
certain email address configured with mailgate (thereby creating a new 
ticket).  I want them to get a confirmation email from RT so I like the 
AutoReply functionality here.

Now, there are others who are not exactly our customers but nevertheless 
shoot email to that email address, and their email may not be a request. 
  I'm not granting the right to create a ticket to Everybody group so 
they get a message saying they couldn't create a ticket.

Has anyone done something like this where our real customers get 
confirmation emails but our not-exactly customers do not get that error 
message?

Thanks,
--Koji