[rt-users] How to set the Queue Mailsender Realname

[Ben Goodwin]

I've found that I can put, as the first line in the template body, a header
like so:

From: RealName email at addr.ess

You'd need to have separate templates for each queue, however.   The other
suggestions posted of course will work great, too.

    -=| Ben

----- Original Message -----
From: "Panizzon Benoit" <bpanizzon at iphpa.ch>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, February 26, 2003 10:36 AM
Subject: [rt-users] How to set the Queue Mailsender Realname


> Hi all
>
> I managed to partialy solve the sendmail envelope problem. Now mails get
> sent out with a reachable hostname :-)
>
> My rt users have brought two wishes to me:
>
> Is is possible to alter the Queue Correspondence address Realname?
>
> Now it is:
> From: "queuename" <support at address.com>
>
> They would preffer something like:
> From: "Foobar Support" <support at address.com>
>
> second thingie.
> When a supporter replies to a ticket the reply has the Address:
>
> "Supporterrealname via RT" <support at address.com>
>
> The same here, they would preffer:
> "Foobar Support" <support at address.com>
>
> -Benoit-
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>