[rt-users] Trouble setting up AutoAssign

Owen B. Mehegan omehegan at perseus.com
Thu Jan 9 16:05:27 EST 2003

Does anyone have any suggestions on this? I've messed around with it for a
few days and had no luck.


-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Owen B. Mehegan
Sent: Friday, January 03, 2003 2:17 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] Trouble setting up AutoAssign

I'm trying to set up the AutoAssign scripaction and having no luck so far.
Here's what I've done:

1. Ran AutoAssign.pm.insertdata; it returned no errors.
2. Put AutoAssign.pm in /usr/local/rt2/lib/RT/Action and gave it the same
ownership and permissions as the other scrips in there
3. Assigned myself as a CC watcher to the Customers queue
4. Set up a scrip in that queue that says OnCreate AutoAssign with template

When I run 'perl AutoAssign.pm' I get no errors, when the RT logs have no
errors in them, but when I create a ticket in the Customers queue, it
remains assigned to Nobody rather than being reassigned to me.

I have a feeling that I've just configured this wrong or am using it wrong.
Can anyone give me some pointers? Thanks in advance.


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