[rt-users] NotifyOwner and NotifyOwnerAsComment

[Seth Cohn, EFN General Manager]

On Thu, 16 Jan 2003, Seth Cohn, EFN General Manager wrote:

Oops... missed a line in the cut and paste.  Sorry about that.
Didn't notice it until I'd sent it off.

Correction:

   $Transactions->OrderBy;
   $Transactions->GotoFirstItem;
   while (my $Transaction = $Transactions->Next) {

 	 $this_transaction = $Transaction;

	        if (!$Transactions->IsLast) {      
	       $this_transaction = undef;
	        }

Add the missing line as above.


Complete template again for those who want to cut and paste:
-----------------------------------------------------------

Subject: Ticket Reassigned: {$Ticket->Subject}

Greetings, this ticket is now yours.

----------------------------------------------------------------
--- The initial request was ------------------------------------
----------------------------------------------------------------

{$Ticket->Transactions->First->Content()}

----------------------------------------------------------------
--- Additional activity ----------------------------------------
----------------------------------------------------------------

{
  my $this_transaction;
  my $complete_message = "";
  my $Transactions = $Ticket->Transactions;
  $Transactions->OrderBy;
  $Transactions->GotoFirstItem;
  while (my $Transaction = $Transactions->Next) {
      $this_transaction = $Transaction;
       if (!$Transactions->IsLast) {      
      $this_transaction = undef;
       }


  if ($this_transaction) {
    
    my $attachments = $this_transaction->Attachments;
    $attachments->GotoFirstItem;

    while (my $message = $attachments->Next) {
      next unless $message->ContentType =~
	m!^(text/plain|message|text$)!i;

      my $content = $message->Content;
      next unless length $content;

      my $subject = ($message->Subject || $Ticket->Subject);

      my $wrapper = Text::Wrapper->new(columns=>70);
      $content = $wrapper->wrap($content);

      $complete_message .= "Subject: ";
      $complete_message .= $subject;
      $complete_message .= "\n";
      $complete_message .= "From: ";
      $complete_message .= $message->CreatorObj->RealName;
      $complete_message .= "\n";
      $complete_message .= "Time: ";
      $complete_message .= $message->CreatedObj->AsString;
      $complete_message .= "\n";
      $complete_message .= "\n";
      $complete_message .= "$content\n";
      $complete_message .= "--------------------------\n";
    }
  }
}

  $complete_message;
}