[rt-users] relationships and status
Colleen
colleen at darksideproductions.net
Tue Jan 21 13:26:28 EST 2003
(I think I may have posted this on the wrong list devel instead of
users)
Hi,
I've just begun investigating the intricacies of Relationships and Links
in RT. I was wondering if one of the relationship types take into
consideration a 'cancellation'. For example, you have ticket #1639 for
Big Request which is the parent of ticket #1640 for Small Request. We
suddenly get a call and Big Request is cancelled (status==killed). How
can I get Small Request to inherit this status (but only this status)?
I feel like this is somehow included already in the functionality of RT.
Am I incorrect?
Thanks as always!
--
Colleen Noonan
Software Engineer
Eros Guide
www.eros-guide.com
Oakland, CA 94607
510 208 2100 x188
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