[rt-users] On assign, send text of ticket to new owner

[Harald Wagener]

Am Dienstag, 21.01.03 um 22:31 Uhr schrieb Russ Johnson:

> Is there a way to do this?
>
> What I need is when a ticket is given to a new owner, the body of the 
> ticket is included in the notification email.

There is an OnOwnerChange scrip condition in the contrib files, and 
displaying the full history of a ticket has been discussed on the list 
recently. You should find it when checking the archive.

Regards,
     Harald

-- 
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg