[rt-users] Multiple Watchers - but shouldn't get tons of mail

[Phil Homewood]

Atro Tossavainen wrote:
> How do I create such Watchers that they only get RT correspondence when
> the case owner (or another RT privileged user) sends it, but when
> another regular user mails RT on that case, they don't?

Direct the recipients' replies to the queue's Comment address
instead of the Correspond address, and make sure that your
OnComment and OnCorrespond scrips are set up appropriately.

:-)
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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