[rt-users] Searching with RT "hangs"

John DeBerry jdeberry at townnews.com
Fri Jan 24 10:59:46 EST 2003

I am having an elusive problem with RT 2.0.15. It "hangs" sometimes when
displaying a search result (i.e., the user's browser sits and spins), and I
have to restart MySQL to get it going again.

We are using:
RedHat 6.2
Apache 1.3.20
MySQL 3.23.51

It seems to happen intermittently, or we cannot determine the cause of it.
(One speculation is that it sometimes happens when someone searches RT
looking for all tickets from a Requestor. In our case, we have about eight
or so Requestors that have a lot of tickets. I'm not sure if it's related or

When RT "hangs," the %CPU for mysql jumps to about 96% and stays there. And
the thing is, it will happen sometimes with the same Requestor and same

If anyone has any ideas as to what I can try, it would be much appreciated.

John DeBerry

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