[rt-users] Re: (Netscape 4.x) replying to correspondence is blank

[Mike Patterson]

I was able to find a solution and wanted to share it.
I hope this doesn't violate a RFC regarding Message-ID format.

 From what I understand the Message-ID field should be somewhat 
random/unique and also include some information (e.g. name of your 
organization).  I don't know why it was dropping the Message-ID with my 
setup (maybe combination of scrips...or our sendmail setup?).  So I made 
the Message-ID somewhat simpler and my weird behavior with Netscape 4.x 
clients (e.g. no Message-ID, so when replying message was blank) go away.

the file /path/to/rt2/lib/RT/Action/SendEmail.pm

-----------------original (minus comments)------------------------------
sub SetMessageID {
   my $self = shift;

   $self->SetHeader
     ('Message-ID', "<rt-".$self->TicketObj->id().
      "-".
      $self->TransactionObj->id()."." .rand(20) . 
"\@".$RT::Organization.">")
       unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
}

-----------------My modified section-----------------------------------
sub SetMessageID {
   my $self = shift;

  $self->SetHeader
     ('Message-ID', "<rt-".$self->TicketObj->id()."-".rand(20).">")
       unless $self->TemplateObj->MIMEObj->head->get('Message-ID');
}
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