[rt-users] Globally remove DeleteTicket priv from user?

[bill at daze.net]

Hello,

Using RT 3.x, does anyone know how to globally deny DeleteTicket privelege
to a user?

We have users with the following privs assigned on a per queue basis:

ModifyTicket
OwnTicket
ShowTicket
ShowTicketComments
Watch
WatchAsAdminCc

We are having problems with users "accidently" deleting tickets that
should not be deleted.  So we have a new policy where a select few users
are assigned the task of deleting tickets and all other users should never
delete tickets.  I would like to enforce this via privs, however I don't
see how to do it.

Any ideas?

Thanks!


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